Jungle Game FAQ — All Your Questions Answered

You must be at least 18 years old to register on jungle game. A national ID or passport is required for age verification through the KYC process. Accounts found to belong to users under 18 will be closed immediately.

No. Under Jungle Game's rules, each person may only operate one account. If multiple accounts are detected, all accounts may be suspended and balances forfeited.

KYC is not required immediately for small wagers, but is mandatory before large withdrawals (generally over ৳10,000). Submitting a scan of your National ID or passport will have verification completed within 24 hours.

To close your account, please contact our support team. Responsible Play You can also request a temporary or permanent account lock yourself from the page. Make sure to withdraw any remaining balance first.

Yes, after 5 consecutive incorrect password attempts, your jungle game account will be temporarily locked. It will unlock automatically after 30 minutes. For urgent access, contact our support chat.

After logging in, go to Account Settings and look for the 2FA option under the "Security" section. You can enable it using your phone number or an authenticator app. Once active, an OTP code will be required every time you log in.

The minimum deposit on jungle game is just BDT 500, applicable to any mobile banking or bank transfer in Bangladesh. Minimum amounts for crypto deposits may vary.

Withdrawals are typically processed within 15 minutes to 24 hours of the request. Mobile Pay and Nagad withdrawals are the fastest. Bank transfers may take a little longer. First-time withdrawals require KYC verification.

jungle game does not charge any fees for deposits or withdrawals. However, your mobile banking provider or bank may apply their own transfer fees, which are outside jungle game's control.

Standard accounts have a daily withdrawal limit of BDT 50,000. VIP members enjoy higher limits. To increase your limit, join the VIP program or contact our support team.

No, bonus funds cannot be withdrawn directly. You must meet the wagering requirements before using the bonus — typically 5–10x the bonus amount in bets. Once the conditions are met, any winnings from the bonus can be withdrawn.

jungle game regularly offers reload bonuses, free bets, cashback deals, refer-a-friend bonuses, and seasonal tournament promotions. VIP members receive exclusive offers. You can see all active promotions on the platform's homepage.

Promo codes must be entered in the designated field during registration. Once registration is complete, a promo code cannot be added retroactively. If you have a code for a special offer, make sure to have it ready before you sign up.

Live betting, or in-play betting, lets you place bets in real time while a match is in progress. Odds update moment to moment. You can follow live scores, statistics, and visualizations to inform your decisions. After logging in, click the "Live" tab to see all ongoing matches.

Once a bet is confirmed, it generally cannot be cancelled. However, in some cases you can use the Cash Out feature to collect a partial or full return before the match ends. The Cash Out option may not be available on all bets.

Yes. Jungle Game offers hundreds of games including slots, Live Casino (roulette, baccarat, blackjack), poker, and Dragon Tiger. You can play with live dealers in real time. All games are powered by licensed software.

Change your password immediately and notify the support team. They will temporarily lock your account and investigate any suspicious transactions. To stay protected going forward, keep 2FA enabled and use a strong password.

No. jungle game never sells your personal information. Only limited data may be shared with partners for payment processing or legal compliance purposes. Privacy Policy Read on for full details.

Yes. jungle game is committed to responsible gaming. You can set your own daily or weekly deposit limits and take a self-exclusion break for a set period. Responsible Play You'll find all the tools on this page.

Absolutely. jungle game's mobile website is fully responsive and works seamlessly on all smartphone browsers. Just open junglegame.onl in Chrome, Firefox, or Safari and enjoy the full experience.

Yes. Once you install the Jungle Game app and enable push notifications, you'll receive automatic alerts before your favourite matches start, at key moments during play, and whenever new promotional offers are available. Notifications can be customised in the app settings.